Robert Triggs / Android Authority


  • Pixel owners are reporting that their devices never received January’s monthly update.
  • T-Mobile Pixel owners are the only ones who seem to be affected by the problem.
  • Some users claim their devices are still stuck on November’s update.

There’s a lot of confusion going on among Pixel owners right now. Specifically among Pixel 6 and Pixel 7 owners on T-Mobile who have yet to receive January’s monthly update.

Google released its January OS update on Tuesday, January 3, 2023. It included the usual security patches and bug fixes. Nothing special. Not everyone received the update, however.

According to Phone Arena, people are flocking to Reddit to post about not receiving January’s update. As Phone Arena reports, someone claiming to be a T-Mobile employee jumped onto the unofficial T-Mobile subreddit stating January’s update was pulled by T-Mobile because of issues. Later, the post was deleted.

This could be related to previous reports of Pixel owners losing Bluetooth connectivity. Some Pixel owners claimed that after installing January’s update, they were unable to connect their phones to their cars via Bluetooth.

Phone Arena claims that T-Mobile has confirmed this issue by pointing to a Reddit user named Jimx2 who posted:

Wow. I can’t believe that actually worked. I put in one of my international sim and changed it to AT&T Roaming and the update started immediately. Thanks! I guess this further confirms it’s a T-Mobile issue.

However, the problem doesn’t just revolve around Pixel 6 and 7 owners. There are apparently users of the Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, and Pixel 7 Pro that are claiming that they’re still stuck on November’s update.

Since Google Fi also relies on T-Mobile’s customer service, it appears Pixel owners on this service are also affected. Google has not yet announced that it has removed the update.

Android Authority has reached out and asked Google and T-Mobile about the situation. We’ll provide updates to this post with any new information that comes in.


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